Privacy Policy

How we collect, use, and protect your information.

Last updated: December 2024

1. Introduction

Rainy Refunds Limited ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide when using our services, including:

  • Name and contact information (email address, phone number)
  • Payment information for weather protection purchases
  • Event and booking details
  • Communication preferences

Automatically Collected Information

When you visit our website, we may automatically collect:

  • Device and browser information
  • IP address and location data
  • Pages visited and time spent on our site
  • Referral sources

3. How We Use Your Information

We use the information we collect to:

  • Process weather protection purchases and refunds
  • Monitor weather conditions for your protected events
  • Send important updates about your coverage
  • Improve our services and website experience
  • Comply with legal obligations
  • Prevent fraud and ensure security

4. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our website. These include:

  • Essential cookies: Required for the website to function properly
  • Analytics cookies: Help us understand how visitors use our site (Google Analytics)
  • Preference cookies: Remember your settings and choices

You can manage your cookie preferences through our cookie consent banner or your browser settings.

5. Data Sharing

We may share your information with:

  • Payment processors to handle transactions securely (Stripe)
  • Weather data providers (MET Office) for refund determinations
  • Event partners through whom you purchased protection
  • Legal authorities when required by law

We do not sell your personal information to third parties.

6. Your Rights

Under GDPR and UK data protection laws, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to or restrict processing of your data
  • Data portability
  • Withdraw consent at any time

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including encryption, secure servers, and access controls.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and resolve disputes.

9. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: contact@rainyrefunds.com

Address: Rainy Refunds Limited, Manchester, United Kingdom

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.