Making a Complaint
We take all complaints seriously and want to help resolve them.
Rainy Refunds products are underwritten by Tokio Marine HCC. Complaints relating to the policy, underwriting or claims may be handled by Tokio Marine HCC. Complaints relating to the sale or administration of the policy, or the services provided by Rainy Refunds, may be handled by Rainy Refunds. When you submit the form below, your complaint will be sent to the appropriate party for review. You will be informed who is responsible for handling your complaint.
If you are not satisfied with the response
If you remain unhappy after the underwriter has responded, or if eight weeks have passed without a final response, you may be able to refer your complaint to the Financial Ombudsman Service (FOS). The FOS is a free, independent service for resolving disputes.
Financial Ombudsman Service
Website: financial-ombudsman.org.uk
Email: complaint.info@financial-ombudsman.org.uk
Telephone: 0800 023 4567